Panel: How are carriers competing in the AI value chain?

Over the past 12 months, carriers globally have increasingly been deploying AI, and with the prediction that around 75% of customer interactions will be served by AI in the future, more announcements are sure to come. But is enhancement of customer care through AI-as-a-service the only established application, or can AI-enhanced network and services provide sustainable new revenue opportunities?

• What Generative and Predictive AI tools have been successfully deployed across network, CX, and product areas?
• How are commercial challenges being addressed to ensure sufficient market differentiation?
• What approaches and initiatives have been put in place to champion AI within carrier businesses?